Refund policy

Full refunds

You can ask for a full refund of any payment within 14 days of it, for any reason. We refund the whole amount to the way you paid.

How to ask

Use the contact form, choose “My account” and tell us the email address of the account. You can also ask our payment provider directly, using the link on your receipt.

Refunds are usually processed within 5 business days; your bank may take a few more days to show it.

Cancelling

You can cancel a paid plan at any time. It then runs to the end of the period you paid for and moves to Free. Nothing is deleted.

During our launch

Divelance is free during our launch, and nothing is charged yet.